Joss Aguilar
2021-2025 BLOOMBOX CLUB UK
2021-2025 BLOOMBOX CLUB UK
Project Overview:
Bloombox Club UK offers curated plant subscriptions and e-commerce for houseplants, pots, and wellness-focused accessories. We performed UX/UI design and e-commerce optimization, enhancing the plant subscription journey, product discovery, mobile experience, and conversion flows, all tailored to the UK market.
This long-term partnership delivered measurable improvements in speed-to-market, accessibility, and conversion metrics across the UK store.
Key Achievements:
- Led full-cycle UX/UI redesign, completing launch in under 6 weeks (35% faster than prior timelines).
- Increased checkout conversion rate by 18% through targeted A/B testing on 5,000+ sessions.
- Integrated analytics and geolocation tools to improve personalization and meet WCAG standards, increasing accessibility by +15%.
- Aligned cross-functional teams across 4 time zones for seamless launch execution.
- Developed scalable processes that reduced setup times for future markets.
CaseStudy
Collapsible content
User Persona
Name: Oliver Smith
Age: 31
Location: London, UK
Occupation: Digital Marketing Manager
Tech Behavior: Regularly shops online, compares subscription services, expects seamless mobile experiences
Lifestyle: Loves plants but has limited time for care, enjoys brands with strong wellness values and trustworthy customer service
Pain Points:
Unsure which plants suit low-light London flats
Finds subscriptions confusing when details aren't transparent
Gets frustrated with clunky mobile sites or unclear delivery info
2. UX Research and Methods
Research Goals:
- Improve clarity around subscriptions and product offerings
- Ensure mobile-first design for browsing and purchasing
- Localize trust messaging and shipping expectations for the UK audience
Methods:
- User Interviews: UK customers shared frustrations around vague plant care details, subscription confusion, and delivery uncertainties
- Competitor Analysis: Reviewed UK-based plant retailers and subscription services
- Funnel Analytics: Identified drop-off points during product exploration and subscription checkout
- Mobile Usability Testing: Iterated on layouts for speed and clarity
3. UX Design Contributions
Subscription Flow Redesign
- Created clear, step-by-step subscription onboarding with visuals
- Added reassurance around plant suitability (pet-friendly, light levels, beginner-safe)
- Designed flexible subscription options with clear pricing breakdown
Product Page Optimization
Redesigned PDPs to showcase:
- High-impact plant photography
- Visual care icons (light, difficulty, pet safety)
- Size variables icons with in-home photo references
- Introduced cross-sell modules (recommended pots and accessories)
eCommerce Experience
- Enhanced mobile layout for product discovery
- Designed inspirational plant bundles for seasonal promotions
- Improved homepage structure with subscription and product highlights
Trust & Local Relevance
- Constantly adding UK-specific delivery messaging (“Next Day Dispatch”, “Plants hand-packed in London”)
- Designed trust banners with satisfaction guarantees, care support details and UK only reviews via Trustpilot
- Localized content tone: Friendly, clear, wellness-focused
4. App Development and Site Mobile-First Improvements
As part of Bloombox Club's expansion and the shift towards mobile-dominant traffic, led the UX/UI design for the development of a dedicated mobile app, alongside key mobile optimizations for the existing Shopify storefront.
App Concept & Wireframing
Collaborated with stakeholders to define the app’s core purpose: blending plant subscription management, personalized recommendations, and plant care education, all within a seamless mobile experience.
Created user flows and wireframes that prioritized intuitive navigation, product discovery, and subscription control.
UX for Subscription Management
Designed a self-service subscription hub, where users could easily:
View upcoming plant deliveries
Pause, skip, or edit their subscription
Access plant care reminders and resources directly in-app
Interactive Plant Care Features
Integrated plant care guidance with push notifications and an in-app knowledge base
Developed visual care cards with icons for light, watering, difficulty, and pet safety, ensuring accessibility for beginners
E-Commerce Integration
Unified the subscription flow with one-off product purchases, creating a cohesive shopping experience
Designed responsive product listings optimized for quick scroll and easy add-to-cart, leveraging thumb-friendly card layouts and uncluttered filters
Performance & Usability Focus
Optimized all app visuals for fast loading on mobile networks
Implemented sticky CTAs and a bottom navigation bar to enhance in-app usability
Ensured clear, tappable UI components following mobile accessibility best practices
Shopify Mobile Store Enhancements (in parallel):
Reduced image file sizes and optimized lazy loading for speed
Designed sticky call-to-action buttons and persistent bottom nav for faster checkout access
Reworked product cards and filters to be ergonomic and touch-friendly, minimizing cognitive load for mobile users
Outcome:
Through the creation of a mobile-first app and Shopify mobile optimizations, we transformed Bloombox Club's digital ecosystem, ensuring that plant lovers could easily discover, manage, and care for their greenery — all from the palm of their hand.
4. Results
- Subscription sign-ups increased after onboarding clarity updates
- Bounce rates on PDPs decreased by improving trust elements
- Mobile conversion rates improved significantly with layout optimization
- Positive user feedback on subscription transparency and wellness brand alignment
Final Impact:
- Positioned Bloombox Club UK as a leader in user-friendly, wellness-driven plant subscriptions and eCommerce, delivering a mobile-optimized, localized, and visually inspiring shopping experience that met the expectations of modern UK customers.