Designing an inventory platform that unified products, bundles, and fulfillment across international markets.
Operations teams managed inventory across multiple storefronts, warehouses, and product bundles with fragmented workflows.
Challenge
Inventory teams needed:
- One source of truth
- Cross-market synchronization
- Bundle management
- Visibility across locations
The Process
Operations interviews > Task decomposition > Service blueprinting> Workflow optimization > Continuous iteration with engineering
Key Design Decisions
Customers loved discovering plants but struggled with:
- Created inventory hierarchy architecture
- Introduced bundled-product creation
- Built personalized recommendation engine UX
- Designed multi-location inventory visibility
- Reduced decision complexity with progressive disclosure
Outcomes
Reduced operational friction
Improved inventory management efficiency
Enabled scalable international operations
Supported future platform growth
Reflection
Good platform design makes complexity manageable without hiding critical information.